Service Associate CCU
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2671354
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To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
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To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through various channels (DBC, Branches, MOL..etc)
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Resolve/escalate all customer complaints assigned within agreed TAT
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Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
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Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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