Senior Technical Support Engineer
Posted on :
15-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 870199
- Lead, communicate, and manage on-site engineers. Communicate with PM for project-related issues (PIP, deliverables, acceptance, project closure)
- Handle PROTEI products installation, configuration, and testing.
- Implement ATP on-site after each installation.
- Provide on-site or remote product training to customers.
- Follow standard procedures for proper escalation of unresolved issues to the Senior Technical Support or Team Leader.
- Ensure proper recording and closure of all issues
- Follow up on the implementation site until all issues are resolved.
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity
- Gather needed information (logs and CDRs) on reported issues and perform detailed case analysis.
Employment Type
Full Time
Department / Functional Area
Key Skills
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