Senior Solution Trainer

Responsibilities
• Coordinating and conducting the clients’ onboarding training sessions to make sure that the client fully understands the company’s products and services
• Providing detailed walk-throughs for the clients and assisting them in their first use of the products and services to ensure the clients’ complete understanding and the highest efficiency of usage
• Recording the clients’ requests, feedback, and questions and communicating them with the Customer Success and Sales Teams for coordination and customer satisfaction
• Collaborating with the Customer Success and Sales Teams to understand and identify the needs and goals of new clients
• Supporting the ongoing learning and development process of customers by serving as an education technology expert
• Utilizing a variety of training tools, including guide videos, guide manuals, and product tours to enhance the learning experience
• Keeping training programs up to the market updates, vibrant, and entertaining to maintain the trainees’ engagement