Senior Social Community Manager

Senior Social Community Manager
To Succeed In This Role, You Need To

• Develop and implement community management strategies that align with our brand goals and initiatives.
• Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
• Craft and manage the social content calendar, ensuring a constant supply of relevant content.
• Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
• Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
• Collaborate with the marketing team to integrate community management with broader marketing campaigns.
• Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
• Work closely with customer service to address customer complaints and issues promptly.
• Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
• Manage crises and negative feedback by developing response strategies that protect the brand image.
• Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.
  

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field.
• Minimum of 5 years of experience in social media management, community management, or a related field.
• Strong track record of building and managing large, active online communities.
• Excellent written and verbal communication skills, with the ability to engage effectively with various audiences.
• Proficient in using social media analytics tools and able to interpret data to inform decision-making.
• Demonstrated ability to develop strategic community management initiatives that meet business objectives.
• Experience in leading and managing a team.
• A problem-solver with the ability to handle crisis situations with poise.
• Creative thinker with the ability to conceive and promote new ideas for content and community initiatives.