Want to revolutionize the future of education anddo meaningful work that transforms future generations lives
Crimson Education is a Series C global EdTech startup founded in 2013 with the idea that through personalized education and technology we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
Senior Operations Advisor
As the Lead of Operations at Crimson Education you will spearhead initiatives that enhance service delivery and create value for our students. Reporting to senior leadership you will lead projects focused on process improvements drive automation initiatives and ensure optimal use of technologies.
What are the main responsibilities for this role
Maintain and improve quality standards analytics reporting and highlight opportunities for staff development
Maintain thorough documentation and training for standard operating procedures
Serve as the liaison between Service Delivery and Tech teams regarding new developments and feature rollouts
Monitoring of system availability and working closely with the technology team in case of malfunctions or outages
Oversee change management for new workflows and assist with product launches
Take ownership of select critical business workflows within Service Delivery
Run recurring initiatives like Net Promoter Score (NPS) surveys
Utilize data and reporting to surface insights diagnose problems and highlight improvement opportunities
Liaise with software service providers on behalf of the Student Success Team at Crimson
Project Management
Plan and manage projects aimed at operational improvements leveraging strong analytical abilities
Display meticulous attention to detail in scoping initiatives compiling requirements and communicating to stakeholders
Apply structured project management methodologies in executing the following types of key projects:
Optimization of workflows
Enhancements to quality assurance practices
Revamps of personnel hiring and onboarding
Technology integrations
Enabling infrastructure upgrades
Analytics and reporting enhancements
What skills and experience are required
3 years managing projects or leading continuous improvement initiatives
Understanding and experience with reporting activities issues and requirements in a global organisation
Sharp analytical skills and datadriven mindset
Excellent communication and organizational abilities
Adaptability to learn new systems and processes quickly
Meticulous attention to detail
Ability to manage multiple stakeholders and workflows simultaneously
Advanced analytical abilities across Microsoft Excel and (preferably) database coding languages like Python SQL etc
Advanced interpersonal skills to problem solve in highpressure situations
A high appetite for personal development and hard work the role will feature intense mentorship and collaboration in a fastpaced and highexpectations environment
Applied experience as project manager (does not require official certification)
Success Metrics
Applied experience as project manager does not Increased adoption and proficiency utilizing Crimsons technology tools
Early identification of service delivery risks leading to risk mitigation
Continuous advancement in process efficiency and simplification
Higher employee engagement and customer satisfaction scores
Successful scoping delivery and outcomes across assigned projects
Why work for Crimson
Rapidly growing start up with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year we love to Level Up (its one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high performing and ambitious team
Radical Candor is a feedback approach we live by
Were a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If youre passionate about growing in a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
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