Senior Maintenance Operative - BTR Property company

Senior Maintenance Operative

Wembley

40k plus bonus

The Senior Maintenance Operative will be responsible for overseeing a team of Maintenance Operatives and Decorators delivering general maintenance / repairs to occupied apartments ensuring apartment readiness in advance of new moveins and refresh after moveouts. They will investigate and rectify maintenance cases when those are raised liaising directly with residents delivering exceptional customer service levels at all times. The SMO will manage schedules / rotas oversee stock checks and ordering of equipment / materials provide day to day support on issues arising and act as a point of contact / escalation for residents and internal stakeholders within Quintain Living. When required they will also undertake works / repairs themselves drawing on their previous working experience.

Key Accountabilities:

• Oversee the teams response to resident maintenance cases raised via the Resident Portal / App which may involve direct interface with customers and / or third party contractors.

• Support the Maintenance Manager and Assistant Maintenance Manager in day to day running of the department. Assisting with managerial checks department reporting and overseeing the successful and timely completion of all aspects of the departments work.

• Ensuring the team regularly update the status of maintenance cases on the CRM platform ensuring good communication levels at all times with both customers and other Quintain Living teams.
• Identifying and where necessary arranging for training and development of the team. i.e. toolbox talks training courses work shadowing etc.

• Report defects to the inhouse Defects Resolution Team attending meetings where needed.

• Oversee and where necessary evolve the process for pretenancy checks ensuring all apartments are ready for new moveins. Carry out quality control checks and where necessary train operatives to ensure these checks are done to the correct standard.
• Oversee the Inventory move IN / OUT process in order to comply with lease obligations. Carry out quality control checks and where necessary train operatives to ensure this work is done to the correct standard.
• Carry out periodic inspections / quality control checks on Pre MoveIn (Dusty) cleans and End of Tenancy Cleans liaising with the relevant contractors where necessary.

• Oversee and carry out Pre MoveOut apartment checks and record works / actions required in advance of moveout to help the refresh activities take place within the companys desired timeframes.
• Oversee and where required evolve the completion of all apartment refresh works required to prepare apartments for the next resident. Ensure the team are preparing ahead to allow for peak season.

• Oversee regular checks on stock levels for equipment and materials ensuring the team have everything they need to fulfil the requirements of the department. Ensure all store areas are kept neat tidy and replenished to allow the team to work as efficiently as possible.

• Oversee and organize the midterm apartment inspections and apartment Planned Preventative Maintenance (PPM) ensuring good records are kept at all times.
• Assist with all building compliance requirements related to Health and Safety
• Use the companys CRM and tech tools to carry out and record all activities ensuring a digital record of all works is archived for future reference.
• Carry out any other activities as required by the business that are necessary to support the responsibilities of the maintenance department.

General Accountabilities:

• Undertake additional relevant duties which fall under the general scope of the role as directed by your Manager raising any issues with capacity so they can be properly managed.

• Participate in the full year and half year Performance Development Review process as reviewer and reviewee meeting the standards and timescales required by the Company.

• At all times ensure that your understanding and skill level regarding the Companys IT systems are up to date as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.

• Demonstrate commitment to and align actions with the Companys values: Creative PeopleFirst Pioneering Sustainable and Proud.

• Work within the Companys policies and procedures governance framework and standards as detailed on the Companys intranet.

• Remain knowledgeable about Group activities benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.

• Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.

Qualifications/Experience/Skills:

• Strong interpersonal skills essential as this is a customer facing role; must be well presented

• IT literate with experience of using CRM / CAFM systems to monitor track and update reported issues essential.

• Wellorganised and must have strong Administration skills.

• Relevant experience at a similar level is required

A positive mindset and adaptable/ receptive to change in a rapidly expanding business

• A team player overall but can work independently for large amounts of time accounting for their work output.

• Flexibility is required. May be required to attend site in the event of emergencies outside of normal working hours to attend to maintenance matters and there will be a minimum callout fee of 2 hours paid at the hourly rate in these instances
• 
  
• Your recruiter for this role is Cam Bridger Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency specialising in hundreds of fitness jobs like these. Cam is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please apply now.
  
• 
  We are here to support recruitment in the fitness industry and have produced videos on CV writing interview preparation guides to fitness jobs and many more that can be seen on our blogs or on our YouTube channel click on a couple of examples below to check them out.
  
  Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
  
  Videos
  CV Writing
  Interview Preparation
  Find many more at
  
  Blogs
  Interview Prep
  Why Work in Fitness