Senior Infrastructure Engineer Backup Storage

Job Description

• Ensure stable and reliable Operation for internal operation
• Day-to-day performance monitoring.
• Participate in a 24x7 call-out rotation.
• Ticket and standard changes response for customer with valid support contract
• Manages Systems High Availability and Disaster Recovery solutions
• Maintain, configure, patch, upgrade Active-Active SAN infrastructure.
• Perform daily monitoring and management of the backup solution; monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective actions.
• Perform daily Storage operational tasks, LUN/Space provisioning, monitoring, troubleshoot issues (e.g. latency, etc.), and initiate corrective actions.
• Complete routine tasks and troubleshoot the storage & backup infrastructure under support.
• Perform problem management and incident correlation on re-occurring issues; suggest and document workarounds & solutions.
• Create and provide reports for backup and storage environments and related activities and tasks.
• Create and update documentation for storage and backup environments.
• Work with customers or e-finance's professional services team to accept any new implementations into the management life cycle.

Job Requirements

• Minimum of a bachelor’s degree or equivalent in information technology, computer science or related field.
• Knowledge and experience in storage & backup systems, data protection and systems security across multiple redundant data centers.
• ITIL Foundation, ITIL Transition and ITIL Operation certificates are a plus
• Valid product certifications in technologies listed below would be a major asset.
• Knowledge of backup software technologies. Commvault, IBM TSM, Veritas NetBackup and/or EMC NW are preferred.
• Knowledge on storage hardware technologies; IBM, EMC and/or HP are preferred.
• Knowledge of SAN fabric technologies. Brocade or Cisco MDS are preferred.
• Knowledge of iSCSI and Fiber Channel infrastructure.
• Knowledge of overall backup and storage design and related issues.
• Knowledge of disk or tape-based backup hardware.