Senior ERP Implementation Project Manager
Senior ERP Implementation Project Manager
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Job Description
Senior ERP Implementation Project Manager
Lancashire, United Kingdom
Type: Full-time - Travel Required: At Times, dependent on project requirements. Reports to: Managing Director
Are you ready to embark on a dynamic career journey, collaborating with our valued clients to drive business growth? If so, read on.
Our client specialises in partnering with businesses, seamlessly integrating our team, tools, and technology into their operations. Together, we're dedicated to enhancing value by streamlining business processes, harnessing cutting-edge technology, and preparing for the future.
Our distinctive culture revolves around our core stakeholders: our team members, clients, and community. We operate as a flat organisation that rewards contributions to serving our stakeholders. We are committed to making a positive impact while fostering a fun and positive work environment. We also offer some great perks:
- Competitive Compensation and Benefits
- Extensive Training and Development Opportunities in Technology and Finance
- Access to State-of-the-Art Software and Hardware for Optimal Performance
JOB SUMMARY:
This role is client-facing and collaborative in nature. As a Senior ERP Implementation Project Manager, you will serve as the primary contact for onboarding new clients into one of our three partner programs. Your responsibilities will include understanding the overall business objectives of our new clients, working closely with their management teams and our internal teams to create a comprehensive project plan to transition our new clients to our business operating system. Each client has unique requirements, and your past experiences, not only in applications but also in business, will be invaluable in this role. Collaboration is a key aspect of our team, and we expect the same from our new team members. The ability to enhance someone's ideas or present an idea for improvement is our definition of collaboration. Your leadership and team motivation skills are vital in this role.
Our company culture emphasises a hands-on approach to understanding the specifics of each client's requirements. All team members are expected to have this level of understanding to develop our standardized platform to meet world-class efficiency standards. While our team is always available for support, we take pride in self-sufficiency. While we don't expect you to know everything, the ability to research and propose solutions to the team when faced with a new issue is essential.
Success in this role is primarily measured by client satisfaction and your contribution to the continuous improvement of our solutions for our clients. This involves actively listening to our customers and fellow team members to identify areas for process improvement and application enhancements. Strong communication skills, both written and verbal, are a must. You should be able to proactively identify inefficiencies or gaps in project plans and propose solutions.
ESSENTIAL FUNCTIONS
- Translate business requirements provided by our clients into formal business requirement documents.
- Develop project plans based on client business requirements, available applications, and assigned staff.
- Lead the preparation of functional and technical process flow documents/diagrams for optimisation.
- Understand solution details, including dependencies, to ensure tasks are performed in the correct order.
- Seek help when faced with competing priorities or concerns about meeting client expectations. ·
- Thoroughly understand NetSuite's capabilities and limitations.
- Anticipate the necessary steps for a successful client engagement and effectively communicate them to clients and internal team members.
- Clearly communicate goals, responsibilities, performance expectations, and feedback.
- Set an example for other team members and maintain high ethical standards.
- Proactively identify areas where existing policies and procedures need change or new policies/procedures need development, particularly concerning operations.
- Monitor service delivery to ensure standards are met.
- Identify opportunities to enhance productivity, effectiveness, and operational efficiencies. ·
- Communicate risks to management proactively and assist in developing viable solutions to mitigate risk.
JOB QUALIFICATIONS:
To be considered for this position, candidates must have a minimum of 5-10 years of hands-on experience with NetSuite implementations, with progressively increasing responsibilities. Strong skills in change management, issue resolution, workflow documentation, data analysis, and reporting are required. The ideal candidate should also have experience leading a user community in a prompt and professional manner, with excellent communication skills.
EDUCATION/EXPERIENCE 5-10 years of hands-on experience with NetSuite and Celigo Applications is preferable.
CERTIFICATES/LICENSES NetSuite ERP Consultant Certification is desirable. Celigo Certifications are desirable but not essential. Project Management Certification (PRINCE 2, PMI, APM, CSM)
OTHER SKILLS
- Effectively communicate systems/IT information to non-technical audiences.
- Strong issue resolution/problem-solving skills.
- Ability to work well in a team and take initiative.
- Establish and maintain positive working relationships with other employees, and communicate effectively with management and users at all levels through both verbal and written means.
Employment Type
Full Time
