Senior DevOpsSRE Engineer

Zentech Consulting is looking for a customer support specialist with a light background in IT. This position is responsible for a great customer experience achieved by providing remote hardware, software and network solutions to internal and external customers & reducing customer downtime. This is a great opportunity to get your foot in the door with a fortune 500 company! Apply today!

Detailed Requirements:

Provide an Excellent Customer Experience

Solve Customer Hardware, Software and Networking problems at first contact using multiple Xerox Systems and Software Tools

Proactively sell the benefits of diagnosing and resolving issues via Telephone, pings, email communication

Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary

Resolve issues on the first call and engage escalated groups as appropriate

Contribute to knowledge systems to enhance solutions provided to customers

Provide feedback on policies and procedures to continuously improve customer experience

Maintain product knowledge

Meet & exceed performance targets

Qualifications:

Post-Secondary Education is an asset

1-2 years of related experience preferred

Experience using Social Media technologies (Skype, Facetime, Google Duo)

Experience with Apple and Android devices to support video conferencing

Solid Problem-Solving Skills

Ability to deliver results independently and as a part of a team

Strong Organizational, Prioritization & Time Management Skills

Critical thinking and decision making

Ability to multitask effectively with attention to detail

High level of achievement and self-motivation

*Must work holidays and flexible to varying shifts that range from 7am - 11pm (Mon - Friday). Available to OT as needed.