Senior Customer Success Operations Manager
Posted on :
16-09-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1542510
- Own the customer lifecycle from the CS perspective, handling all system integrations and data points throughout the customer’s lifetime.
- Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the CS team.
- Identify and implement new processes and improvement opportunities to maximize CS manager productivity and quality.
- Play a key role in the headcount, quota, and territory planning process both quarterly and annually.
- Proactively monitor the quality and data integrity of supporting sales data and highlight improvement opportunities.
- Summarize analyses and effectively communicate findings on key trends, insights, and implications.
- Actively drive, organize, and participate in key enhancements to optimize lead and opportunity processes.
- Support ad hoc analytics and develop new reporting tools stemming from multiple data sources.
- Manage assigned projects to drive increased operational efficiency within the CS organization and sales operations.
Employment Type
Remote
Company Industry
Facilities Management
Department / Functional Area
Top Management / Senior Management
Key Skills
- Customer Care
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