Senior Customer Experience Executive

• Collaborate and coordinate between the Business development and operations teams to finalize the pending transactions.

• Work in conjunction with various departments and team members to facilitate the process.

• Ensure that the information relevant to the business development process is available and shared efficiently & effectively within the company.

• Ensure that customer needs are met and alert appropriate team members with any failures to ensure ongoing customer satisfaction.

• Assisting with the preparation of zvendo presentations and pitches for prospective clients.

• Liaise with relevant staff in proposal development and be involved in tracking success ratio of such proposal

• Tracking submitted proposals and providing feedback to management.

• Ensure closing of approved transactions.

• Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form

• Review and complete all the needed documents before forwarding to the operation

• Submit weekly report covering business leads status & conditions.

• Achieve zvendo's vision, mission, and values through the customer experience department performance.