Senior Application Support Officer

• Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability
• Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensure resolution with colleagues
• Perform root-cause analysis for incidents raised over supported applications
• Report major incidents within agreed OLA to incident management team when required and ensure incident report completion
• Maintain and update technical documents
• Perform the required change requests over production applications and ensure post-deployment sanity checks are done
• Install software updates & new releases for in-domain applications to avoid any service interruptions
  

Requirements

• 2-4 years experience in IT, with at least 2 years in banking IT
• Bachelor's degree in Computer Science or similar
• Very good command of written and spoken English language
• Excellent analytical skills & problem-solving skills
• Working knowledge of Windows server & Linux
• Redhat certified is a plus
• Good knowledge of oracle SQL
• Good troubleshooting skills
• Experience with log4j is a plus
• Good communication skills able to deliver complex technical information in a clear simple manner