Senior Account Manager

---- All applicants must be based in the Netherlands

Not Selling Liquid is a young and dynamic full-service digital growth agency with customers in the fashion & lifestyle industry. We design, develop, grow and manage Shopify webshops. If you re interested in fashion, you ve surely heard of the brands we work with - Daily Paper, Arte Antwerp, Denham, Black Bananas, Maha Amsterdam, Wandler and many more.

Tasks

We are looking for a full-time Senior Account Manager who is passionate about e-commerce, and fashion. You ll make sure NSL is delivering an exceptional client experience, driving client happiness, retention and expansion.

The ideal candidate is experienced in managing senior accounts, has worked at or for e-commerce brands, has used Shopify and thrives in coming up with and implementing new solutions internally and externally.

• Internally, you ll focus on coming up with solutions for exceptional client success and advocate internally for best practices
• Ensuring Not Selling Liquid delivers an exceptional client experience at all times, working closely with your teams to implement better ways of working and identify new opportunities
• Externally, you ll have a portfolio of key accounts to manage, you ll lead the relationship with these clients acting as their E-commerce Manager and advisor
• You ll create strategic roadmaps and liaise with the stakeholders to implement them together with our Performance, Design and Development teams
• You ll implement growth strategies that achieve targets and deliver client success by working closely with the Performance team to create yearly revenue forecasts and actionable quarterly targets

Requirements

• 3-5 years of experience in Account Managing/Customer Success roles
• Bachelor s or Master s degree in Business, Marketing, Communications or similar field
• Fluent in English (Dutch and/or another European language are a plus)
• Must have experience in E-commerce (Shopify is a plus)
• Understanding and general knowledge of UX and digital customer journey best practices
• Strong organizational skills, exceptionally organised and a detail-oriented problem solver with a positive approach to taking on challenges

Benefits

• Work with some of the fastest-growing fashion brands from Benelux
• A unique start-up culture with a focus on teamwork
• Short lines and an open culture
• An environment with a lot of space to develop yourself. We re growing quickly, which means that we will shape and grow this role together!
• Lunch is provided by us at the office
• 25 vacation days yearly