Salesforce Service C....
Salesforce Service Cloud Consultant
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-02-2024
Job Description
Req ID : 2510041
Job Description
We are looking for a skilled Salesforce Functional Service Cloud Consultant to join our team and play a key role in optimizing our Service Cloud implementation. This position involves a deep understanding of the Salesforce Service Cloud platform along with the ability to effectively translate complex business requirements into functional and efficient Salesforce solutions.
Depending on the specific role as a Functional Salesforce Service Cloud consultant this is what you ll typically do:
Service Cloud Expertise: Act as a subject matter expert in Salesforce Service Cloud. Provide insights and advice on best practices leveraging the platforms capabilities to enhance customer service and support processes.
Business Requirements Analysis: Collaborate closely with business stakeholders to understand their service and support requirements. Translate these needs into functional Salesforce solutions within the Service Cloud environment.
Salesforce Configuration and Customization: Configure and customize Service Cloud to align with business needs. Manage custom objects fields record types page layouts workflows validation rules and reports.
User Training and Support: Develop and conduct training sessions for endusers of Service Cloud. Offer continuous support and guidance to ensure efficient and effective use of the platform.
Solution Design and Implementation: Design solutions that utilize Service Cloud functionality to improve customer service operations and agent productivity. Ensure that solutions are scalable and sustainable.
Testing and Quality Assurance: Conduct thorough testing of Service Cloud configurations and customizations to ensure they meet business needs and are free from defects.
Stakeholder Communication: Serve as a liaison between technical teams and business stakeholders. Ensure clear communication regarding requirements timelines and deliverables.
Documentation and Best Practices: Document all configurations customizations and processes. Stay updated on new Salesforce features and functionalities and recommend improvements as appropriate.
What we offer
An exciting and passionate working environment
The opportunity to work with a high performing team
A competitive salary package
The ability to work remotely from anywhere in the world (assuming a stable internet connection)
The chance of being a fundamental part of the team and make a difference
What will the process look like
Application: you will submit an online application form which will take a couple of mins to complete
Test: you will take a 45 min online test to evaluate your skills
Technical interview: there will be technical interview to complete the vetting process
Final interview: the endclient will interview you to assess culture fit before making the final decision
cloud services,hardware,communication skills,problem-solving skills,information technology, infrastructure, applications & development, cloud computing, data center, cyber security,compliance standards,it administration,it infrastructure,software,security measures,automation tools,network systems,disaster recovery planning,scripting languages,infrastructure security
Employment Type
Full Time
Company Industry
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
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