Sales Support Specialist

• Answering lead/customer inquiries scheduling meetings and sales appointments and following up with leads/customers.
  
• Compiling a daily list of sales leads assessing sales leads delegating leads to the sales department and providing sales data and guides to the sales department.
  
• Developing and monitoring performance indicators for sales and staff members managing sales tracking tools and compiling reports.
  
• Recording sales trends liaising and supporting account managers to develop and implement sales strategies.
  
• Performing data entry tasks for sales figures metrics and other relevant information and maintaining an organized and accessible filing system.
  
• Managing and maintaining the CRM.
  
• Handling sales administrative duties for the company and its executives and management teams as may be required.
  
• Scheduling lead/customer meetings and conferences.
  
• Reporting any unusual activity to your supervisors.
  
• Developing processes and protocols where necessary
  

Requirements

• A high school diploma or equivalent.
  
• A bachelors degree or a diploma in marketing business or a related field may be advantageous.
  
• Experience in administration and highvolume office work may be advantageous.
  
• Strong analytical organisational and time management skills.
  
• Excellent team working motivational interpersonal communication and customer service skills.
  
• Computer literacy data capture IT skills and typing skills. Use of MS Office as well as ability to quickly learn how to use online/cloud based systems and tools.
  
• Strong professional conversation etiquette especially in person and over the phone when interacting with company representatives clients and customers.
  
• Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products. Wellspoken and professional.
  
• Should be able to use critical and creative thinking to identify and resolve issues that may present themselves.
  
• An understanding of sales principles and customer service practices.