Sales Export Coordinator

Job Description

As Export Sales Coordinator is responsible for supporting international sales representatives and customers through a hybrid role of Order Fulfillment and Account Management. The role is responsible for clear and concise communication between the International Account Managers, Fulfillment Staff and External Customers. The role makes decisions and collaborates within the assigned market group. Assists in the management of the international distribution system. Liaison for operations and purchasing departments to ensure international orders are filled and shipped properly. Also performs limited inside sales functions.

1. Job Responsibilities & TasksDuties include but are not limited to

• Acts as both Sales and Fulfillment with the ability to coordinate between both departments.
• Responsible for effectively supporting international sales representatives and customers through direct customer support by growing relationships with larger accounts in specific markets.
• Communicate and coordinate with plant schedulers, shipping, Int’l Sales members, and transportation
• Coordinate inbound and outbound shipments along with resolving order issues as they occur.
• Assist in billing, adjusting, crediting, and invoicing customer orders.
• Receive, review, validate, and process export documentation for each shipment accurately, thoroughly, efficiently while performing all functions within a strict time frame.
• Maintain quality service with, high level of expertise including order processing, invoicing, and document reviews.
• Provide excellent and timely customer service skills and shipment follow up by proactively informing customers of the status of their shipments, answering questions to the best of your ability and referring customers to the department management when his/her questions are more technical.
• Advise the department management of any delays, problems and/or question any irregularities discovered within an assigned order.
• Document and track import/export shipping documents.
• Responsible for maintaining effective business relations with international customers.
• Receives incoming sales calls and answers questions from foreign customers.
• Provides pricing and inventory information.
• Responsibility to include the gathering of all new customer documentation for new account set up to include samples of documentation needed.

1. Job Dynamics & Interfaces
2. Internal:All members, Reporting to Commercial Manager operationally
3. External:Customers

Job Requirements

• Negotiation: Negotiates more complex situations within and outside of the organization. Thoughtfully develops creative solutions that satisfy all parties.
• Presentation: Comfortably presents to a broad and diverse group, maintaining group focus and appropriately responds to unrehearsed questions. Progresses agenda.
• Questioning/ Listening: Actively listens to others; asks appropriate questions indicating interest in customers’ business with broad knowledge of the subject; focuses without interruption; evaluates verbal statements and nonverbal behavior to gain insight; responds appropriately in a non-judgmental manner.
• Communication: Delivers accurate, clear, and concise messages. Presents an open persona that encourages even the most reluctant person to express his/her views. Demonstrates the ability to recognize when others are having difficulty understanding his/her messages and adapts style appropriately.
• Prospecting: Applies effective techniques, promptly establishes connection with key contacts at new prospects with relevant messaging, assesses needs / interest and prioritizes in own pipeline activity.
• Team Player: Seeks to work with teams. Encourages people with opposing viewpoints to express their thoughts. Assumes accountability for team goals.
• Technical knowledge of products & services: Applies problem-solving skills using technical knowledge, and is able to independently, technically support customers