Resource Planner

Resource Planner

During your tenure as a Resource Planner Admin, you will demonstrate and develop your capabilities in the following areas:

• Maintain confidentiality of all internal company's and clients’ information.
• Perform day to day CRM related activities, including verifying classifying, computing, posting, and recording clients.
• Ensure all customer data is complete, accurate, up-to-date, consistent, and compliant, managing data cleansing activities where required.
• Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request.
• Work with the CRM Manager to ensure CRM system is configured to ensure a high level of data quality.
• Ensure integrity of the data is always maintained and that everything has been captured in accordance with defined standard procedures, company best practices
• Reflect all CRM engagements on the planning tool, RPViewer.
• Update RPViewer regularly to reflect all changes in the schedule, resolve clashes, etc..
• Liaise with Managers and leaders to reflect all engagements on the audit schedule.
• Perform regular reconciliations between actual and planned hours to ensure completeness.
• Plan all resources on the schedule and within budget, including inventory counts and any other ad-hoc assignments.
• Maximize staff utilization by planning unassigned resources to engagements.
• Set up meetings to resolve conflicts on the schedule.
• Include all planned annual leaves, study leaves, trainings, holidays and any other similar time.
• Reflect all on-boarded and off-boarded staff on the planner (i.e., new joiners & leavers).
• Collaborate with Learning leader to obtain and reflect all learning requirements on the schedule
• Report staff surplus and shortages / manpower requirements.
• Prepare timesheets & productivity reports against schedule
• Submit data for dashboard preparation. Analyze dashboard data for accuracy and communicate trends and concerns to leadership.
• Perform other relevant tasks as deemed necessary.

Leadership capabilities:

• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

Qualifications:

• Bachelor’s Degree or equivalent (Business Majors)
• A minimum of 2 to 4 years of experience
• Proven experience in Data Analysis
• Demonstrated experience in Resource Planning
• Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
• Fluency in Arabic and English (Reading, Speaking and Writing)