Reservation

• act as a main resource for clients needing assistance technically or with regards to achieving customer satisfaction. • ensure reservation department and car rental operation staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. • responds to all client reservation requests and executes prompt, courteous and accurate guest service at all times. • fully knowledgeable about car rental availability, rates, promotions, replacements, and services. • track all reservations picked up from all on line channels like rental website, emails, phone, other third party etc. • update no shows and cancellations without causing any plaints. • understand and enforce pany credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. • verify if each reservation requests are processed as per the pany standards and without delay. • monitor all tentative provisional waitlisted bookings entered on the system and follow up done for deposits guarantee. • handles any request for amenities or transportation promptly and accurately. details are shared with the concerned department or third party accurately.