Reservation Executive - remote

What you'll do:

• Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough and courteous manner.
• Responsible to ensure all required tasks are completed accurately and within given time frames.
• Completing calls & emails in a manner that maintains quality and quantity.
• Handling daily correspondence. Responds to inquiries and makesreservationsif needed.
• Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
• Building close working relationships with clients and suppliers.
• Handling LOH customer remarks.
• Checking pending folders and update premier agents on daily basis.
• Identifying and escalating issues for resolution.
• Dealing with occurring travel problems, complaints and refunds.
• Coordinating with Sourcing & hotels and TPS to solve on spot issues.
• Handling DC & TPS Book out’s, Relocation with coordination of BDM’s
• Notifying agencies in event of wrong rate or availability issue.
• Reporting customer concerns and any system issues to management & team.
• Handling offline requests.
• Attending departmental meeting and training when requested.
• Handling additional responsibilities as and when delegated by the Management.
• Maintaining the strategic operations goals and achieve targets.

Job Requirements

To thrive in this role, you will need:

• Experience in customer service.
• Experience with an online booking system is a plus.
• Experience in the Travel or hospitality (Hotel) industry is a plus.
• Fluent in communicating using the English Language (Verbal and Written)
• Ability to use MS Office applications including Excel, Word, Outlook etc

It would be great if you have these as well:

• Enhanced Customer Service
• Great Problem-solving skills
• Excellent Interpersonal skills
• Can confidently converse with customers of different nationalities
• Can effectively work within a Team
• Good planning and organizational skills