Reservation Agent
Reservation Agent
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2613809
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
- Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
- Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
- Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
- May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.
Employment Type
Full Time
Department / Functional Area
Key Skills
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