Receptionist MF
Posted on :
29-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2672265
249 spacious rooms spread over 19 floors with breathtaking panoramic views of the monuments of the French capital- 9 meeting rooms equipped with high-speed Internet access
- A fitness center
- A restaurant and bar “Kitchen & Bar” offering authentic seasonal dishes full of flavors.
- Experience
- Minimum 6 months of experience in a reception service and/or a first experience in Hospitality or tourism.
- Skill
- Demonstrate excellent interpersonal skills, listen to the customer
- Know how to work in a team
- Be proactive, organized, rigorous
- Mastery of English and French, a third language is a plus
- Knowledge of Opera, MARSHA, Empower and micros software is a plus
- The receptionist is responsible for welcoming customers and responding to their requests: check in (arrival), check out (departure), invoicing, removal, information, special requests, concierge service.
- He/She presents the different services of the Hotel.
- He/She tracks customer information to the various interested departments.
- With the help of his/her line managers, he/she handles and resolves any problem or customer complaint in a courteous and professional manner.
- He/She ensures good communication with all departments of the hotel by ensuring that he/she transmits/receives clear and precise information.
- He/She ensures the good management of the “Market” located next to reception and ensures that nothing is missing (filling it and ensuring that it is clean at all times).
- He/She answers the telephone using appropriate Courtyard standards.
- He/She manages the mail and message system.
- He/She ensures that the packages are received correctly and must pass them on to the appropriate people.
- He/She takes care of customers' luggage if necessary.
- He/She manages the deposit boxes intended for the customer.
- He/She ensures the proper functioning of the parking system.
- He/she must print the “Emergency Report” at least once in the morning, once in the evening.
- He/She communicates any anomalies to his/her manager.
- He/She participates in achieving the department's objectives (upsell, enrollments, GSS, etc.)
- He/She uses the computer system to the maximum of its functions, and knows the credit limit / paid out / billing procedures.
- He/She enters all billing elements for the stay by checking their room number and name.
- He/She makes adjustments if necessary, providing appropriate supporting documents.
- He/She is responsible for his/her cash register.
- Money processing is an important part of the job of anyone responsible for cash. It is your obligation to familiarize yourself with the procedures relating to cash management.
- He/She is responsible for his/her work environment and ensures that at the end of each shift, everything is tidy and clean.
- He/She carries out OHS (Lifeguard, Workplace First Aid) and SSIAP1 (fire safety and personal assistance service) missions after training and validation of exams.
- He/She actively participates in various training courses (15'min, shaping service, etc.)
- He/She respects and enforces Marriott procedures.
- He/She is in permanent contact with all areas of the hotel.
- He/She respects the safety and hygiene procedures applied in the hotel.
- He/She promotes energy savings and preserves equipment
- He/She follows all company procedures and policies (SOP and LSOP), ensures his/her appearance is impeccable
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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