Quality Control Agen....
Quality Control Agent Compliance Department
Posted on :
26-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-03-2024
Job Description
Req ID : 2662889
PLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED.
Description:
- Quality control agents are responsible for monitoring calls based on their designated campaign with occasional monitoring of calls from other campaigns. The main goal is to identify noncompliance potential risks training gaps and coaching needs and communicate these aspects to team leaders and managers while offering support and guidance.
- This role involves call monitoring for the assigned subsidiary and occasional monitoring of other subsidiaries.
Duties include:
- Call monitoring
- Process monitoring
- Compilation of escalations
- Reporting trends observed on calls to management
- Assisting with investigations into received complaints
Competencies:
- Minimum of 2 years experience as a Debt Counsellor
- Active listening skills
- Strong work ethic
- Ability to coach and provide constructive feedback
- Capable of working independently or in a team
- Adaptive to change
- Proficient in computer usage and basic Excel skills
Qualifications:
- Matric NQF 4
- Debt Counselling course completion essential
- Preferably a registered Debt Counsellor
Employment Type
Full Time
Key Skills
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