Quality Claims Coordinator
Posted on :
15-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2534371
- Maintain and optimize customer claim resolution time by involving stakeholders at the supply and demand site.
- Act as owner of the claim trackers and reports quality and claim dashboard on monthly basis.
- Register, review and manage customer claims of Eaton products and systems such as Power Distribution, Medium Voltage - Bussmann series, Ulusoy Product Families (logistics, commercial and defect) and Power Quality (logistics and commercial).
- Act as focal point of contact with the customer to resolve the claims and dispute at the best Eaton interest and customer satisfaction.
- Act as EHS Coordinator for internal and external training.
- Report the related quality metric on monthly basis, claim numbers etc.
- Look after the replacement deliveries in line with full value chain; order handling, release order in SAP, coordinate logistics until material delivered to the customers and update customer accordingly.
- Review of the registered claims - documentation, warranty, reports.
- Register the claim with concerned party - Eaton plants, 3rd part suppliers, insurance provider, logistics providers, internal teams such as logistics, project management, order management, pricing, product management, warehouse.
- Liaise between plants, suppliers, technical teams and customers to close the claim.
- Book and execute replacement orders.
- Prepare the dashboards and reporting for quality slide.
- Arrange regular calls with high priority customers/projects.
- Coordination of defective units to the plant for analysis.
- Participate in the technical evaluation discussion to make appropriate decision - replace or reject.
- Attend internal meeting and business review and suggest actions in line with business focus and strategy.
- Act as agent of the sales team to satisfy the customers in line with the agreed sales T&Cs.
- Participate in the time optimization projects to improve the claim closure time.
- Negotiate with customer to shorten the delivery time of defective items for root cause analysis.
- Follow up with respective teams in plant for root cause analysis reports.
- Handle after sales requests such as repair of out of warranty units.
- Set the priorities with suppliers to deliver the replacement material at the earliest possible.
Employment Type
Full Time
Key Skills
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