Quality Assurance Te....
Quality Assurance Team Member
Posted on :
04-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 679740
- Handling customer cases and complaints received through IT systems, then analyzing and resolving them quickly and professionally.
- Communicating with technical and customer-related functions regarding resolving customer complaints and requests and expediting their resolution.
- Generating KPIs and reports regarding problems and issues dealt with as well as the overall performance of IT functions and systems.
- Handling alteration requests related to subscription batches, resolving customers’ command and contract rejections, and ensuring that associated bugs and malfunctions are resolved promptly.
- Supporting the system data integrity operations and implementing data manipulation instructions to ensure that the database across the different functions is accurate, reconciled, and adhered to the set procedures and guidelines.
- Work on Quality Assurance Automation to accelerate the testing process and enhance time to market.
- Holds a Bachelor’s degree in Engineering, IT, or a related field.
Employment Type
Full Time
Key Skills
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