QC Manager - Web Research Operations
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2506167
The Role:
The Quality control manager will play a critical role in maintaining and enhancing the quality of our data
by implementing effective quality control processes and managing a team of quality analysts. The
successful candidate will be responsible for overseeing data validation accuracy checks and ensuring
that our data meets the highest standards for reliability.
Responsibilities:
Team Management:
- Oversee daytoday operation
- Supervise and guide a team of Quality control executives.
- Assign tasks and set performance goals to achieve targets.
- Provide coaching and training to team members for skill development.
- Monitor individual and team performance and provide regular feedback.
- Motivate and inspire the team to deliver exceptional customer service.
- Ensure smooth operations and adherence to established processes.
- Handle escalations and resolve client s complaints or issues.
- Collaborate with other teams or departments to resolve complex problems.
- Conduct regular team meetings to discuss updates goals and challenges.
- Maintain accurate records of team performance and service metrics.
Quality Assurance:
Provide feedback and coaching to team members to improve performance.
- Implement quality improvement initiatives to enhance customer satisfaction.
- Conduct regular audits to identify areas for improvement and address training
- needs.
Performance Management:
- Set performance targets and track individual and team performance.
- Analyze performance data and identify trends or areas of improvement.
- Develop action plans to address performance gaps and drive results.
- Recognize and reward highperforming team members.
- Prepare performance reports and present them to the management team.
Communication and Collaboration:
- Foster a positive and collaborative work environment.
- Communicate effectively with team members and stakeholders.
- Coordinate with other teams to ensure seamless operations.
- Act as a liaison between the team and upper management.
- Provide regular updates on team performance and operational issues.
Education/Experience
Qualifications and Skills:
- 2 to 3 years of experience working as a Quality control manager OR as an
- Assistant manager in database industry.
- Strong knowledge of Quality control principles and practices.
- Excellent verbal and written communication skills.
- Ability to motivate and inspire a team to achieve goals.
- Proficiency in using Quality control software and tools.
- Ability to multitask and prioritize tasks effectively.
- Strong organizational and time management skills.
- Flexibility to work in shifts and handle a fastpaced environment.
- Good PC skills especially MS Excel
- Timemanagement skills
Shift Timing: Rotational
quality control,team performance,management skills,operations,problem solving,rotational molding
Employment Type
Full Time
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