Professional Services Engineer
Posted on :
26-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 527006
- Ensure member success with thorough project management, meeting deadlines and frequent communication.
- Install and update core software, interfaces, database and web services.
- Identify and resolve issues related to activation and implementation of software.
- Assess member’s technical needs and capabilities during implementations.
- Provide sound recommendations to ensure success.
- Provide implementation scheduling, resolutions to technical issues and general advice as technical consultant.
- Provide highly responsive customer service and maintain high level of member satisfaction.
- Correspond and fulfill all commitments for internal and external customers.
- Engineer, record and document solutions to common and difficult problems.
- Learn, implement and teach best practices for implementation and configuration of company products.
- Collaborate with engineering to improve implementation and configuration of professional service processes.
- Involve and participate in an on-call rotation for urgent customer needs.
- Produce and review product documentation and training materials to ensure content accuracy and supportability of Company products.
- Develop software, tests and tools to ease integration in professional service field.
- Develop software design and architecture documentation.
Employment Type
Full Time
Company Industry
Department / Functional Area
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