Production Support Analyst
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-02-2024
Job Description
Req ID : 2573133
- Troubleshooting network application and system issues to resolution and isolating problems using system logs and other tools
- Design Akamai cloudbased solutions for the delivery and storage of web applications sites and many environments
- Coordinate with DevOps CloudOps developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLAs.
- Manage security across the environment including user administration across various applications
- Manage service requests related to domains DNS and URL redirects.
- Provide initial incident management followup and root cause reporting
- Document technical information notes user guides etc. for internal or client use.
- Delivery of crosstraining to other team members where required
- Subject to oncall on a rotational basis.
Employment Type
Full Time
Company Industry
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
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