Product Delivery Analyst

Collinson Group is a global leader in driving loyalty and engagement for many of the world s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the job

A Product Analyst works directly within the team(s) to: design, build, deploy, service and deliver our Customers business needs. Product Analysts perform a range of activities that span traditional business and systems analysis; defining scope and requirements, isolating key issues, reviewing possible solutions and presenting recommendations. Product Analysts are active advisors to both our Customers and our Development Team(s). As such, duties can also incorporate: product management, system implementation, data analytics, and Customer management.

Key Responsibilities
Contribute to the strategic technical approach to meet the needs of Collinson s Insurance division.
Support strategies and roadmaps for business systems within Insurance division to deliver sustainable long term benefits as defined by Product Owners
Collaborate with internal and external Customers across several functional areas, to understand key functional needs/requirements and translate these into creation of new product features and enhancements to existing product features
Conducting business process analysis and mapping business processes specifications
Manage roll-out of new product features to Customers and communicate updates with stakeholders
Work with Development, QA and Production Support teams to communicate, verify, and support testing the desired functionality changes
Ensure data quality in customer deliverables via rigorous quality review prior to release
Play a role in new customer implementations
Identify novel opportunities using data to solve Customer business challenges
Collaborate with Development Team(s) to design and implement new features
Work with the stakeholders to ensure all requirements gathering and analysis tasks are accurately planned within the overall agreed timeframes
Contribute to regular Team meetings to ensure the correct tasks are being worked on and share key decisions required, risks identified and highlight and issues encountered
Support and train team members on existing and new processes
Provide cover for team members as required

Knowledge, skills and experience required
Experience in general insurance, or equivalent experience with a good understanding of a regulated industry e.g. financial services
Experience in delivering user stories and acceptance criteria in an Agile framework
Customer centric experience, covering customer and user experience, customer journey mapping and design thinking
Experience in transforming processes, ways of working and continuous improvement
Collaborative stakeholder skills to proactively engage and bring together process, functional and commercial owners
Experience working with a variety of delivery models including Scrum, Kanban, waterfall etc
Day to day experience working with engineering development and support teams to determine solutions
Excellent interpersonal, communication, and organisational skills
Excellent written and verbal communication skills
Ability to work effectively with technology services groups and other management teams including on a global, virtual basis
Comfortable working on their own initiative to support the whole team in achieving success.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.