Presales Engineer

• Support relationships with the consultants, key customers, and the channels.
• Deliver presentations on Eaton's solutions to external and internal stakeholders.
• Provide input for new product development and champion innovation initiatives.
• Act as a Level#1 application expert for customers and partners to carry out and identify solutions to standard and non-standard tasks/queries including value engineering.
• Interface with sales representatives, Level 2 technical support, sales managers, product management, and partners, as well as bringing valuable information for a product or a solution.
• Define customer requirements for application development. Implement custom application to products through utilizing the tools available within the product portfolio.
• Provide support to sales and customers in the pre-sales on Engineer to Order (ETO) solutions.
• Communicate with external customers and internal teams and take ownership to identify and fill knowledge gaps.
• Act as a team player who works with cross-functional teams in sales & marketing, R&D, manufacturing and the customers to deliver complete solutions.
  
  

Responsibilities

• Assist sales/partners with design-build opportunities & support for project quotations.
• Act as the first point of escalation for all inquiries and provide pre-sales training on products to team members, colleagues & partners. (Focus: 1-Phase & 3-Phase UPS systems, monitoring software, Batteries, Data Center electrical infrastructure).
• Act as pre-sales “technical consultant” to identify and present the appropriate Eaton Power to target consultants, approval organizations, and customers during the demand creation stage.
• Technical query management & specification response on all RFQs.
• After receiving an order, make a technical submission of all documents for obtaining manufacturing clearance - this includes liaising with L2 & L3 upstream teams to obtain the desired response.
• Up to date record-keeping for the MIS including working on operational tasks related to sales support.