Part Time Customer Service Representative German

David Kennedy Recruitment is working with a leading BPO/outsourcing companythat is seeking to onboard a Customer Service Agent inBarcelona supporting their client who is a leadingproducer of health hygiene and home products.

Position:Customer Service Representative (Part Time 30 hrs)

Location: Barcelona Spain

Employment type:Permanent (1month probation period)

Work model:Hybrid work from the office during the 3 weeks longtrainingand3 days per month after training

DUTIES AND RESPONSIBILITIES:

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional clientcentered resolutions in a timely manne
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our clien
• Embracing our company values and acting as a brand ambassador.

REQUIREMENTS:

• Have a fluent level of written and spoken German
• Have a good level of English to communicate with international team
• Be based in Catalonia already
• Have all of the righttowork documentation in place (Passport/ID EU Bank Account NIE & Spanish Social Security Number)
• Appreciate excellent customer service no matter whether its a call email or social media offer the customers the best possible experience
• Have good computer skills and experience with MS Office
• Be solutionoriented wellorganised and able to prioritise the workload with the ability to work under pressure

OFFER:

• Contract: Permanent (1month probation period)
• PartTime: (30 hours/week)
• Working days/hours: Monday to Friday between 10:00 am to 6:00 pm
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Training: 2 weeks / Monday to Thursday from 9am to 6pm and Fridays from 9am to 5pm / from the office