Operations Sr Team Leader - EMEA - Global Financial Services Provider

Job Description

Role purpose

The primary objective of the Team leader is to lead a customer focused team committed to the provision of a highquality service achieving SLAs. Having strong knowledge on transfer agency/registration and capital market products. Provide Leadership support in meeting Teams and Organisational objectives. Manage departmental projects and build working environment more flexible for the team. Representing department for various responsibility within organization.

Key Accountabilities and main responsibilities

Strategic Focus

This role will include the functions like Share Dealing Share Plans Service Transfer Agency/Registrations Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.

Provide clear direction goals and optimizing resource allocation for processes / projects

Assist the team to identify and eliminate roadblocks by partnering with global teams and technology teams.

Provides coaching and training to team members as appropriate and according to the specific needs of the individual and the group.

Hold sessions with the team to communicate any changes issues procedures changes

Create a team culture where staff are customer focused and understand customer needs

Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team

Encourage an environment of transparency and need based information sharing within the team by implementing regular team meetings and communication processes

. Manage the performance of team members by coaching providing regular & constructive feedback on performance and completing performance management processes within agreed timeframes

Assist other teams across the business as required

Provide career counselling and development opportunities for team members by discussing their career goals and current training needs and supporting learning through personal development plans and training

Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team

Excellent interpersonal skills ability to network and earn confidence of diverse client personnel management of company based operations team

Ability to work under pressure handle multiple priorities and work as part of the team

Take leadership role in independently managing back office operations

Client Management establish self as a valued partner and work closely to achieve goals defined

Help knowledge management endeavor by sharing process knowledge and best practices within the teams

Lead various quality initiatives across processes managed

Responsible for Business continuity transformation and various audits.

Operational Management

Conducting investigations on counterparties for any adverse information reputational risk issues inappropriate practices or behavior on the part of the counterparty

Conducting risk assessments and applying risk categories to new counterparties.

Ensure timely update of KOP and sign off completed.

Direct interaction with the different teams within the organisation.

Responsible for overseeing all activities within a team.

Responsible for deciding how to approach tasks and develop a plan to accomplish them.

Responsible for distributing information to team members and stakeholders.

Responsible for keeping track of and structuring various tasks employees and documents.

Responsible for determining the goals that members will work toward.

Taking responsibility in preparing the monthly performance review deck for the department and presenting the same.

Have worked on continuous improvement projects in previous experience and should be able to deliver the cost efficiency save to the organisation.

People Leadership

Handling a team of 1015 people.

Taking initiatives in driving department level activities by working with HR/ L&D and other support function and shouldering responsibility of the manager.

Ensuring the team achieves agreed KPI & SLA.

Conducting knowledge sharing session on the corporate action for the department as well for the organisation

Conducting 11 half yearly & yearly appraisal and promoting the right talent.

Preparing the growth path for the team and self.

Prepare documentation process transactions and perform other tasks related to control and reconciliation.

Monitor and process pending items correcting discrepancies.

Launch investigations provide information and compose correspondence.

Increase efficiencies by utilizing technology.

Understand risks and apply this knowledge to risk metrics.

Effective backup for the Manager and Escalation point of contact.

Governance & Risk

Prepare data for monthly reports for clients and internal stakeholders

Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity

Manage escalations and seek to resolve them to the satisfaction of the customer and client

Monitor the work of team members to ensure that the team is compliant with legal regulatory policy and business requirements

Competencies

LEADING THE BUSINESS

o Applies Expertise

o Analyses & Interprets

o Continuously Improves

o Delivers Results

LEADING OTHERS

o Collaborates

o Communicates effectively

o LEADING SELF

o Courage

o Resilience o Instils Trust

o Learning Agility

Experience & Personal Attributes

Excellent presentation and communication skills (written and verbal)

Strong capital market registration/transfer agency & reconciliation knowledge is a must.

Excellent problemsolving skills both independently and supporting others

Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools

Excellent time management skills demonstrating flexibility and the ability to manage and plan to meet deadlines

Open for changes; understand status quo and challenge todays setup with proposals on how to do it better

Adaptive flexible style with the ability to work in a dynamic fastpaced environment

The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA

Demonstrated high level of initiative motivation and organisational skills

Analytical and problemsolving skills

Effective verbal and written communication skills including negotiation skills ability to liaise successfully with internal and external parties and ability to work effectively in a team environment

Flexibility able to meet demanding deadlines and work long hours to meet those deadlines as required

Qualification in business/financial markets/law/securities industry desirable

Adapt to an environment of openness and information sharing within the team by attending regular team meetings and communication processes

Achievement of service standards and client specific requirements regarding quality assurance daily reporting and end of month reporting

Identify and drive process improvement and efficiency initiatives across the line of business

Manage escalations and seek to resolve them to the satisfaction of the customer and client

Ensure to be compliant with legal regulatory policy and business requirements.

Developing action plans for resolution of outstanding issues

Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis

Respond quickly and accurately to queries in a high volume time sensitive trading environment.

Issue escalation and resolution in a timely manner.

Operations Management,Corporate Actions,Transfer Agency,Settlements and Reconciliations,Operational Management,Governance & Risk,People Leadership