Operations Project and Process Team Lead

Operations Project and Process Team Lead

Your Mission:

Were looking for a strategic and innovative Senior Operations Project & Process Team Lead to spearhead the implementation of a stateoftheart ticketing system. Youll be instrumental in integrating AI enhancing CRM connectivity and ensuring the new system supports our commitment to exceptional client service levels.

Key Responsibilities:

• Select and implement an advanced ticketing system with AI integration.
• Seamlessly link the ticketing system with various channels for a unified communication approach.
• Lead change management processes engaging with stakeholders for optimal system changes.
• Continually review and refine operational processes to improve performance and efficiency.
• Provide detailed reporting and foster relationships with stakeholders driving continual improvement.

Who You Are:

• A seasoned project manager with a track record of successfully implementing ticketing or CRM systems.
• Skilled in operational enhancements and technical problemsolving.
• A strategic thinker with a clientfocused approach to operational excellence.
• Equipped with a commercial process or project managementrelated degree.

Why Apply:

• Lead critical operations projects at a forwardthinking company.
• Drive innovation in client service and operational efficiency.
• Work in a dynamic environment where your impact is visible and valued.