Operations Manager

Job Description

Performance Management

• Create/Formulate Key Performance Indicators from the Key Results Area which will be used by the team to measure performance.
• Monitors daily tasks based on Key Performance Indicators
• Ensure all deliverables are sent within the agreed timeline and within SLA.
• Keep team members updated regarding Policies Procedures and Work Instructions change.
• Leads in the identification of process gaps and opportunities for improvement along with encouraging team members to execute innovative solutions
• Manages Team Leads performance and evaluation
• Provides assistance to team lead for any need for Process Improvement Plans to be initiated for nonperformers

People Management

• Conduct basic technical training as needed.
• Supports the Employees in achieving set Development Plans
• Helps in conducting performance appraisals on team members.
• Motivate coach and guide the Team Leads by providing creative ideas and ways how to carry out the respective tasks on a regular basis.
• Monitor the behavior of the team members and apply corrective action for any nonconformance against company policies and procedures
• Monitors Team Attendance Adherence on a regular basis. Regulate Leaves and Absences to provide full coverage. Apply corrective action for any noncompliance regarding the companys Attendance and Tardiness Policy
• Manage Attrition of the group.
• Nurture team members by providing avenues for career/personal growth.
• Conduct skip levels regularly.
• Ensures payroll and all administrative functions required by the company for client members are timely processed and organized

Client Management

• Aim and strive to get a Promoter Score in CSS/NPS Surveys
• Manage secondlevel escalation issues.
• Address resolve and deescalate any concerns raised by the client in a timely manner.
• Communicate closely with the client and proactively seek growth or other opportunities that the team/company can provide.
• Coordinates with the client in finding gaps and participates in finding solutions to the issues
• Proactively Communicate with Internal and External Clients to make sure that both parties are always updated in a timely manner.
• Provide and Submit Periodic Reports Essential and Necessary for Project Status and Presentation

Quality & Information Security Management

• Adhere to and implement the companys quality and information security policies and carry out its processes and procedures accordingly.
• Protect clientsupplied and generated client information from unauthorized access disclosure modification destruction or interference (see also Table of Offenses).
• Carry out tasks as assigned and are aligned with particular processes or activities related to information security.
• Report any potential or committed nonconformity observation and/or security event or risks to immediate superior.

Requirements

• Bachelors degree in Accounting or Businessrelated course (excluding Marketing and Advertising Management)
• Atleast 5 years of experience in investment management
• 35 years of leadership and managerial experience
• CPA and/or Masters degree are strong pluses
• Possess excellent people and performance leadership skills
• Strong English in written and oral communication and comprehension skills
• Ability to work independently to conform to tight deadlines
• Must be analytical and driven to achieve objectives
• Organized and wellmotivated to train and lead a team

Remote Work :

No