Operations Manager

• Supervise and evaluate the team including recruitment, training, development plans and all departmental policies

• Maintain departmental health & safety documents, policies, procedures and performances standards to ensure these are up to date, correct and propose changes as appropriate

• Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper

• Openly communicate appropriate and useful information through various channels to include department meetings and briefings

• Motivate colleagues through the effective implementation of incentive and recognition and rewards programs

• Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues

• Manage the departmental budget and set yearly goals to achieve maximum sales and net revenue

• Coordinate any inventory/stock take activities required in the area ensuring sufficient stock remains on hand at all times and reducing stock loss/waste