Operations Manager - Education Experts

• Improving the team s overall performance (key operational metrics tone of voice and qualifications) to achieve quarterly and annual goals
• Analysing the quality of work of individual experts and how it matches with our internal guidelines formulating and providing thoughtful feedback based on this analysis
• Assessing existing processes and impact on students looking for ideas on what could be optimized to improve student experience and team s workflows
• Serving as a bridge between the experts team and other product teams: collecting feedback from the experts for product development and updating the experts on company news projects and tasks from other teams
• Hiring and onboarding new experts coordinating the team s capacity and workload
• Managing billing contracts and payment processes carrying out audit of billed activities
• Developing internal knowledge bases and process documentation for experts
• Regularly reporting on the team s performance to key stakeholders

What We Can Offer:

• Full time remote collaboration in a contract role.
• Up toUSD per month based on the finalists experience.
• A comfortable digital office. We use modern digital tools Miro Notion Google Meet etc. to make the process of working together seamless.
• Growth. Our product is expanding quickly so its a great time to get on board and challenge yourself.
• Diverse and tightknit team which is spread out across Serbia US LatAm and more.

Were excited to get to know you and talk about our future together

Disclosures

• At this time we are unable to offer H1B sponsorship opportunities in the USA.
• This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
• TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national original age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.

Requirements :

• You have 23 years of experience in program management project management or production.
• You worked as a team manager or a mentor to more junior teammates for at least 1 year and can show that the work of your reports/mentees improved under your impact.
• You worked on developing processes in clientfacing teams and know a good deal about providing a great service to your clients.
• You are a resultsoriented analytical problemsolver with a big heart and a lot of empathy for your team.
• You have outstanding communication and collaboration skills great public speaking skills in English
• You are able to refer to concrete cases where you achieved measurable results in your past work.

Preferred Experience:

• You have experience working in education or EdTech.
• You worked in teams creating or managing digital products.
• You have experience working remotely.
• You have experience working in teams or projects that were growing at a fastpace.

Remote Work :

Yes

Employment Type :

Fulltime