Online Reputation manager- Jewellery Brand

JOB DESCRIPTION

Online Reputation Management (ORM) Executive:

Experience: 1 year

Skills:

Excellent written and verbal communication skills

Working knowledge of excel and google sheets.

Problem solving and customer service mindset.

Job Description:

Monitoring online platforms:

Engage with customers and consider feedback to maintain a positive brand image and efficaciously address customer concerns on platforms like WhatsApp Facebook Pinterest and Instagram. Craft timely and appropriate responses to customer reviews comments and inquiries demonstrating a commitment to customer satisfaction and addressing concerns effectively.

Online Reputation Management (ORM) efforts:

Implementing crisis management strategies fostering relationships collaboration with crossfunctional teams and consistently refine through trend awareness.

Handle customer enquiries

Proficiently address inbound calls & messages provide comprehensive information on ongoing company offers and jewelry products and convert those inquiries into valuable leads through effective communication and engagement strategies.

Reporting:

Producing comprehensive business reports related to all the lines of businesses highlighting the ORM teams impact on lead generation. Proficient in Excel and Google Sheets for business reporting and tracking leads from diverse sources and campaigns.

Implement CRM strategies:

Effectively implement strategies to boost store visitors and generate new leads. Work along with HOA and SMM on campaigns and events. Provide management with insights on online reputation brainstorm and implement ideas on generating maximum inbound and outbound leads through various schemes campaigns and offers for a seamless customer experience.

Expertly curate and decide on gifts for both international and domestic customers while meticulously maintaining a count and ensuring topnotch quality control.

Lead customer communication

Managing Google reviews to further refine the company s online reputation ensuring a positive digital presence. Proactively and timely manage Instagram Facebook WhatsApp comments and DMs. Regularly monitor various online platforms including social media review sites forums and other digital channels to stay abreast of conversations and mentions related to our brand.

JOB DESCRIPTION Online Reputation Management (ORM) Executive: Experience: 1 year Skills: Excellent written and verbal communication skills Working knowledge of excel and google sheets. Problem solving and customer service mindset. Job Description: Monitoring online platforms: Engage with customers and consider feedback to maintain a positive brand image and efficaciously address customer concerns on platforms like WhatsApp, Facebook, Pinterest, and Instagram. Craft timely and appropriate responses to customer reviews, comments, and inquiries, demonstrating a commitment to customer satisfaction and addressing concerns effectively. Online Reputation Management (ORM) efforts: Implementing crisis management strategies, fostering relationships collaboration with cross-functional teams, and consistently refine through trend awareness. Handle customer enquiries Proficiently address inbound calls & messages, provide comprehensive information on ongoing company offers and jewelry products, and convert those inquiries into valuable leads through effective communication and engagement strategies. Reporting: Producing comprehensive business reports related to all the lines of businesses, highlighting the ORM team's impact on lead generation. Proficient in Excel and Google Sheets for business reporting and tracking leads from diverse sources and campaigns. Implement CRM strategies: Effectively implement strategies to boost store visitors and generate new leads. Work along with HOA and SMM on campaigns and events. Provide management with insights on online reputation, brainstorm and implement ideas on generating maximum inbound and outbound leads through various schemes, campaigns and offers for a seamless customer experience. Expertly curate and decide on gifts for both international and domestic customers while meticulously maintaining a count and ensuring top-notch quality control. Lead customer communication Managing Google reviews to further refine the company s online reputation, ensuring a positive digital presence. Proactively and timely manage Instagram, Facebook, WhatsApp comments and DMs. Regularly monitor various online platforms, including social media, review sites, forums, and other digital channels, to stay abreast of conversations and mentions related to our brand.