Night Manager
Night Manager
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 661293
- Supervise lounge and restaurant operations and administer order from client for food and beverage.
- Collaborate with associates to implement all service strategies at hotel level for enhanced customer relationship.
- Provide assistance to front desk staff during peak hours and assist beverage advertising initiative to enhance business.
- Manage and perform all MOD duties as specified by company staff.
- Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets.
- Manage standard uniform for all employees and ensure compliance with company policy.
- Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information.
- Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction.
- Train associates and respond to customers’ queries and complaints in positive way.
- Supervise overall service that includes scheduling, food presentation for banquets orders.
- Ensure neat and clean restaurant area to attract all customers for its operation.
- Administer all group bookings by offering excellent banquet operation by initiating proper banquet techniques.
- Initiate business decisions on basis of production reports.
- Maintain and enforce service and SOP standards as envisioned by management.
- Prepare forecast for evaluation of current operation and make business decisions based on forecast information.
- Provide feedback from associates and clients through personal rapport and business surveys to analyze all needs for further business improvement.
- Perform daily review of selling strategy and maintain inventory control to enable stock and service balance.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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