Network Quality Manager - protected categories Law 68/99

Network Quality Manager - protected categories Law 68/99

Our fast-growing Technology startup sennder Italia is looking for a Network Quality Manager to join our Operations Program & Innovation department. The role is based out of the Milan office and will report to the Director of Operations Program & Innovation. Do you want to help us shape the future of the logistics industry?

This job position is open to persons registered in the list of protected categories pursuant to Law 68/99.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you ll bring something valuable to the role we didn't initially think of.

If you re passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company s growth.

The Network Quality Manager is here to have a key role in the Operations Programs & Innovation department and drive the overall strategic orientation of the company by analyzing and identifying opportunities and best practices to support our rapid growth.

sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain.

sennder Italia is a Joint Venture company between sennder GmbH and Poste Italiane. Our company matches the digital and innovative soul focus on technologies and digitalization of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.

IN THIS ROLE YOU WILL:

• Focus on defining and executing Network quality improvements;
• Analyze business problems to identify the root causes and recommend corrective actions;
• Monitor business performances and generate performance reports used in presentations to the management;
• Build, implement and monitor periodic internal and external KPI reports;
• Create and retrieve processes useful for the definition and resolution of issues;
• Work closely with sennder s internal departments, Operations, Sales, Operation Excellence and Program Management;
• Develop and maintain relationships with key internal and external stakeholders;
• Coordinate and manage a team of performance specialists.

PREFERABLY YOU ARE:

• Graduated in business, statistics or engineering field;

• 3 years experienced as Operations Manager, Quality Manager, Performance Manager, Management/Strategic Consultant or similar (ideally in logistic field);

• Preferably experienced in transport/logistic industries;
• An excellent verbal and written communicator, both in Italian and English;
• Able to work independently with G-Suite, MS Office (Excel, Word, PowerPoint). SQL skills are highly preferred;
• Strong in running analyses independently and translating them into actionable insights;
• A great team player and you managed small teams;
• An extremely proactive and self-starter person with good organizational, interpersonal skills and team spirit;
• A fast learner with an adaptive mindset;

WHAT YOU CAN EXPECT:

• A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
• An international team of 1000+ people with 65+ nationalities spread across 7 country offices with English as our company language.
• A quarterly feedback and review process for personal development. We also use Objectives and Key Results for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• When in office: unlimited snacks, drinks, and fruits.
• Ticket Restaurant and a welfare program
• Compliance with COVID-19 restrictions when required with remote interviews and onboarding.
• Remote working policy

At sennder Italia we want to maximize the individual s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you d be great for this role.