NetOps Engineer

Unlock the Gateway to Global Opportunities!

Step into a career like no other with our international client. Experience the thrill of a global position without leaving your home forging connections that span borders. Take your career to new heights with a team dedicated to your success. With our client we believe in limitless possibilities where your impact resonates globally. As a Senior Network Operations Engineer you will take ownership of and manage the production system uptime and functionality. This involves troubleshooting and identifying solutions to resolve various system and network issues efficiently. Additionally you will engage in investigating and escalating NetOps Alerting during working hours ensuring prompt attention to any potential issues.

Heres an overview of your role:

What do you need to succeed

• Experienced Support Engineer (tier 34)/IT sys admin/ Network Operations Eng. background from web/network/information Security companies Required
  
• Strong computer skills with an emphasis on Networking TCP/IP Firewalls and proxy servers
  
• Ability to read applicative system logs and search for relevant root causes for issues. Possess great troubleshooting abilities and a passion to dive into complicated technical problems in real production environments
  
• Experience working with a Cloud SaaS technology provider
  
• Excellent oral and written communication skills.
  
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
  
• Ability to work effectively and thrive in a fastpaced environment
  
• Ability to work with a globally dispersed crosscultural team
  

Plus:

• Familiarity with Network & security protocols and standards
  

What awaits you in this role

• Take ownership of and manage Cato production system uptime and functionality including troubleshooting and identifying solutions to resolve various system/network issues.
  
• Engage in investigate and escalate if necessary NetOps Alerting during working hours and follow up on alerts from offhours (IL working hours).
  
• Track and monitor system status identifying both areas of concern and growth opportunities.
  
• Mitigate outages and system malfunctions to ensure no customer effects and prepare escalations by priority/urgency for IL DEV teams.
  
• Engage with thirdparty service providers for the resolution of network/system issues (e.g. carriers SMS providers etc.).
  
• Provide highertier system support for Cato customer support T13.
  
• Follow up on IX provider communication to expand and optimize Cato network s internet connectivity.
  
• Create dashboards and alerts for Cato s system functionality.
  
• Act as a focal point for Cato s support/field Engineering by understanding the business use cases.
  
• Contribute to building improving and expanding Catos NetOps ownership.
  

Benefits:

• Remote/Work from Home
  
• Connectivity allowance
• 5 Days work week
  
• WorkItems (laptop mouse and headset)
  
• Indefinite term type contract
  
• 5 extra days of vacation leave (20 in total) that could be monetized
  
• Direct exposure to our clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations Bogot and Medellin
  
• Up skilling: Emapta Academy
  

About the Client:

Our client Cato Networks stands at the forefront of innovation by pioneering the convergence of networking and security into the cloud. Specializing in Secure Access Service Edge (SASE) frameworks aligned with Gartners standards They envision a nextgeneration IT security platform that eradicates the complexities costs and risks associated with traditional approaches. With our client organizations securely connect users to applications worldwide effortlessly maintaining optimal security posture through a cloudnative architecture. Their transformative impact lies in partnering with clients to shift the ownership model from "own it" to "use it" making them ready for any future challenges.

Welcome to Emapta Colombia!

At Emapta youre not just joining an industryleading outsourcing provider; youre becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities all at your fingertips. Emapta isnt just a company; its a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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