Medical Collections Specialist

What we Do

HerMD is a leader in sexual health and menopause services, providing Comprehensive Women s Healthcare - All Under One Roof. We believe that quality healthcare should be accessible to patients.

Our Mission

To empower patients with access to the healthcare they deserve so they can live their best life.

About the Role

Responsible for healthcare claims collections, follow-up, and resolution.

The Medical Billing Specialist / Collections is responsible for the timely and appropriate reimbursement for all patients accounts and claims billed from all insurance partners. They are assigned to identify and perform all aspects of contractual write-offs, adjustments, collection of insurances and reconciliation / collections of patient accounts, and claims follow up. Collections Specialists document each step in the collections process and manage patient information in a software database.

Collections Specialists will work closely with patients to ensure patient responsibility is remitted timely and/or set up on payment plans to manage all outstanding balances.

• The Medical Collections Specialist Is ultimately responsible to HerMD Chief Financial Officer (CFO) for all conduct, duties, and responsibilities
  

• Daily functions are administered under supervision of the Senior Manager of Revenue Cycle
  

You Will

• Collect delinquent accounts and establish payment arrangements with patients.
  

• Work pre-collections reports and assist with internal collections efforts.
  

• Collaborate with patients to ensure timely remittance of patient responsibility or set up payment plans for outstanding balances.
  

• Resolve patients inquiries regarding their balances, insurance questions, authorizations, and covered services.
  

• Follow up and resolution of unpaid and denied submitted claims.
  

About HerMD

The care that patients deserve is here. At HerMD, we are revolutionizing women s healthcare.

From facial services and facial injectables, laser hair removal, to body contouring and menopause treatments, our centers provide a safe, trusted space for our patients to address all of their health and wellness needs - shame and stigma-free.

By joining HerMD, you are joining a passionate team on a mission to educate, advocate for, and empower our patients. We hope you join us on our mission!

This job description is not intended to be all-inclusive and the employee will perform other reasonably related business duties as assigned by the immediate management as required

Requirements

Must-Haves

• High School Diploma/General Education Development (GED)
  

• At least 3 years of experience in medical collections or related field.
  

• Knowledge of medical terminology, CMS-1500 claim forms, HIPAA, and State and Federal guidelines.
  

• Knowledge of Medicare, Medicaid, and Private insurance billing regulations is a plus.
  

• Strong attention to detail and accuracy
  

Preferred

• Customer Service Experience
  

• Working knowledge of EHR systems
  

• Knowledge of Medicare, Medicaid and Private insurance billing regulations
  

Essential Skills

• Excellent written and oral communication skills.
  

• Ability to work independently.
  

• Maintaining confidentiality of sensitive information.
  

• Detail-oriented and strong analytical skills.
  

• Problem-solving skills.
  

• Self-motivated, dependable, and able to work well under pressure.
  

• Quick learner with a positive attitude and a team player mentality.
  

Benefits

We Offer the Following Benefits to Full Time Employees

• Competitive Compensation (DOE).
  

• 8-hour shift.
  

• Bi-weekly pay schedule
  

• 401(k) Safe Harbor Match Plan
  

• Health, Dental and Vision insurance
  

• Voluntary Short Term Disability (STD) and Long Term Disability (LTD)
  

• Life Insurance
  

• Paid Time Off (PTO) and Paid Holidays
  

• Opportunities for professional growth and development