Medical Call Center ....
Medical Call Center Pharmacist
Posted on :
13-03-2024
Employer Active
6 Vacancies
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Job Description
Req ID : 874429
Job Description
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
Job Requirements
- Customer Focus
- Customer Service
- Data Entry Skills
- Active Listening
- Verbal Communication
- Building Relationships
- People Skills
- Problem Solving
- Multi-tasking
Employment Type
Full Time
Department / Functional Area
Key Skills
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