Manager
Manager
Posted on :
10-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 428518
- Responsible for managing team of Customer Success Specialists within the MEA region
- Set clear WHAT/HOW Goals for each individual Employee and Coach the employees to achieve or exceed their Goals
- Ensure the team keeps account information/required field up to date and accurate for reporting/strategy purposes
- Oversee and review team's customer engagements for maintain operational excellence and meet/exceed customer expectations
- Ensure team follows defined processes and workflow for documentation of best practices and workflows while encouraging innovation and continuous improvement
- Work with key BSM and GTS stakeholders to keep teams updated on strategic initiatives, results and alignment of goals
- Provide decision making execution, and/or oversight/direction when challenges arise
- Keep up-to-date with industry trends and new developments utilizing this information for business improvement and team development
- Articulate the CSS team charter to Autodesk sales management– where applicable by assigned region/account
- Manages the activities of CSS team, including hiring, coaching, developing talent, team culture and performance management in a SaaS, ARR, or MRR revenue environment
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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