Maintenance Manager

This is a remote position

My Community Homes LLC ( MCH ) is an owner and operator of a growing portfolio of more than singlefamily rental homes throughout the United States We provide highquality rental housing options for families across the United States and strive to provide a worldclass resident experience from the time prospects apply to rent our homes to the day residents decide to move out For more information visit mycommunityhomes

Location United States Remote

• Act as the first line of defense for the R&M team with reviewing approving and escalating estimates submitted for approval by our R&M partners
  
• Acts as a liaison between R&M partners Property Managers and My Community Homes to ensure customers are delighted with the maintenance experience 
  
• Timely and effective management of R&M partners portal
  
• Evaluation of maintenance requests to identify resident responsibility for resident chargebacks and provide a chargeback recommendation
  
• Research required information using multiple systems and resources to determine when a maintenance request should fall under a warranty or workmanship classification
  
• Manages R&M portion of HOA Violation trackers and dispatches work to maintenance vendors as necessary
  
• Manages Resident Credit Request trackers and provides suggestions for management
  
• Identifies and escalates priority issues when necessary
  
• Analyzes and thinks critically about incoming inquiries to help develop future processes and structures to streamline and grow customer service processes and models
  
• Proactively identifies root causes of issues and makes recommendations for process improvements future state
  
• Carry out other duties as assigned that are in the best interests of the company while being a champion for My Community Homes Core Values
  

Qualifications

• Multifamily SFR Military Housing maintenance experience a plus
  
• High school diploma or equivalent required
  
• Available to work flexible hours which may include some weekends and evenings
  
• Available to offer support for afterhours R&M Partners
  
• Excellent verbal and written communication skills
  
• years property management experience is a plus
  
• Familiar with reviewing maintenance metrics (ie reporting and dashboards)
  
• Experience responding to customer emails
  
• General to strong maintenance acumen
  
• Experience working with Salesforce and Customer Relationship Management Systems (CRM)
  
• Familiar/strong with using MS Office Outlook and Internet applications
  
• Bilingual Spanish is a plus
  
• Superb accuracy and attention to detail
  
• Strong problemsolving skills as well as a sense of urgency around significant customer issues
  
• Ability to prioritize and multitask in a fastpaced environment
  
• Adaptable to feedback and requested changes
  
• Excellent interpersonal skills genuinely friendly and approachable
  
• Strong customer service skill