Logistics & Customer Fulfillment Manager Educational Field

Job Description

Product Sourcing:

• Monitor physical stock levels, compare with forecasted sales and instigate re-order processes subject to CEO sign-off
• Cooperate with global third-party printers and negotiate competitive supply prices
• Identify new global suppliers
• Place orders for required stock.
• Cooperate with team members on the financial implications of all such orders.

Customer Fulfillment:

• Be the contact point for orders
• Ensure all details are accurately captured and saved on Company Systems.
• Network with B2B customers
• Liaise with third-party warehouse providers and arrange for orders to be made ready for shipment
• Ensure all Master Licensees requirements for digital products are correctly entered onto the appropriate portals.

Logistics:

• Liaise with third-party warehouse management on all movements in and out of stock
• Be part of the negotiating team (along with the CEO) for an extension of the contract.
• Help source replacement providers should that become desirable/necessary;
• Liaise with third-party hauliers and obtain best terms for movement in or out of stock as required.
• Be ready to source additional hauliers if this is considered desirable/necessary by the Company;
• Arrange for all documentation necessary to affect an international movement of goods including but not limited to the bill of lading.

Administration:

• Arrange for annual / spot stock counts to be conducted.
• Investigate any discrepancies between the Company’s estimated stock holding and an actual physical count.
• Maintain the Company’s notional stock holdings by SKU.
• Provide finance management with information helpful to stock valuation processes.
• Anything else requested by line management.

Job Requirements

• Must have an experience in the educational field
• Skills and experience required
• Excellent command of both English and Arabic languages (written and spoken).
• Strong written communication / oral communication and presentation skills
• Possess a first degree in a business-focused subject.
• 3+ years' experience in buying print and related products
• 3+ years’ experience in international customer fulfilment (ideally 2B).
• Highly organised and adept at multi-tasking on a day-to-day basis with evidence of good project management.
• Ability to meet deadlines.
• Computer literate with a sound working knowledge of Microsoft Word, Excel and PowerPoint and Adobe Acrobat.
• Knowledge of CRM packages is a plus.
• Interest in working in a franchise and/or international trade environment;
• Appreciation of best practices in working with 3rd party suppliers (e.g. online translators and digital marketing agencies)