logistic officer

* Monitor, supervise, and execute order management and fulfillment system

* Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

* Answer customer inquiries and facilitate order fulfillment requests

* Monitor, report and improve logistics KPIs

* Audit and provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI

* Provide direct input into the existing user tools and make recommendations for process

* Project a professional company image through phone, chat, and email interactions.

* Generating and monitoring performance reports to achieve higher customer satisfaction

* Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager