Localization Project Manager

Job Description

• Manage client requirements, needs, and requests such as asset management, reporting, and meetings.
  Serve as a primary point of contact to clients.
• Manage client assets & Lead the client post-mortem process.
• Manage client relationships and provide regular status reports on projects.
• Maintain positive client perceptions.
• Address complex client queries and concerns.
• Escalate to immediate supervisor client issues related to highly complex issues or items which may impact client account.
• Ensure client satisfaction by proactively seeking and offering solutions.
  Respond to client requests in a timely manner.
• Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
• Engage in quotation preparation including complex and strategic requests.
• Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation, and work assignments.
• Perform administrative duties which include project closures, Translation Memory updates, and folder structure maintenance.
• Produce reports and develop internal post-mortems to help improve processes and reduce risk.
• Ensure strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Ensure the receipt of all purchase orders, approve invoices and escalate payment issues where necessary.
• Review Profit & Loss schedule for projects. Provide rationale and suggest corrective action for items not meeting budget.
• Lead the creation of custom workflows and project instructions.

Job Requirements

• Three to five years of hands-on experience coordinating projects within the localization or translation industry.
• Successful customer service/account management experience, generally a minimum of two years.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
• Demonstrated successful leadership or mentoring experience preferred.
• Verbal and written fluency in at least one foreign language is a plus.
• PMP Certification is a plus.
• Ability to communicate with, train, and lead employees through changes in procedures, client requirements, and other production processing issues.
• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
• Fluent communication skills of written and verbal English
• Ability to report work orally and in writing as required.
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to exercise discretion and independent judgment in relation to the performance of work responsibilities, working with minimal supervision.
• Ability to maintain the confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail-oriented.