LiveChat Customer Support Representative- REMOTE P-T and F-T

To support customers as an extension of the Home Office by providing online service quotes and sales to existing and potential clients. To provide exceptional customer service in a prompt and professional manner. To provide online service during both standard and afterstandard business hours by responding and taking ownership of all incoming chats and tickets from customers and members in a quick and courteous manner. To proactively research and resolve policy issues and online account technical grievances while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate.

Responsibilities:

Assist customers and potential customers with questions regarding billing insurance coverage

and member benefits within the appropriate time limit

Build sustainable relationships and trust with customers through knowledgeable responses regarding their policies.

Meet personal and customer service team targets on incoming chats.

Monitor and report on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

Required:

High school diploma or equivalent required.

One to two years professional office experience and customer service required preferably in insurance or live chat.

Experienced computer usage and proven skills in Microsoft Outlook Word Excel and PowerPoint required.

Demonstrated ability to learn new technologies required.

Active P/C license required or must be successfully obtained within 90 days of employment.

Keyboarding skills with accuracy required.

Willingness to pursue continuing jobrelated training and education required.