Employer Active
This is a remote position.
Role
We are looking for an experienced, hands-on Customer Experience professional to lead our Stakeholder Delight team. This team is responsible for engaging with both donors and non-profit partners (NGOs) to resolve their queries, help them understand our products and platforms, and help drive the success of their fundraising efforts.
These interactions happen via email, phone (outbound), web chat, social media and highly personalized physical mail. Across all of these channels, this team strives for accuracy and speed of resolution, while identifying opportunities to create delight. This is a relatively new function within GiveIndia and therefore needs a leader who can challenge the status quo and help define the future vision for this team.
Responsibilities
Role Requirements
Job Location - Work from anywhere( with regular travel to Bengaluru)
Full Time