L2 HelpdeskService Desk Support Engineer
Posted on :
14-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-03-2024
Job Description
Req ID : 2625996
Job Title : L2 Helpdesk/Service Desk Support Engineer
Location: San Antonio TX 100% onsite
NOTE : WE NEED RESOURCE WHO HAS STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT TICKETS IN SERVICEDESK/CALL CENTER HELPDESK SLAs
Job Description:
- IT helpdesk (Service desk support ITIL certification)
- Accept inbound calls; identify document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; oncall support on rotation basis (2 3 weeks per year: Monday 10pm Thursday 6am; Friday 10pm Monday 6am)
- 1 years PC support experience 6 months call center support
- 1 years of experience supporting PC operating systems including Windows 7 and Windows 10
- 1 years of experience supporting mobile devices such as Android or xxxxx Tablets / Phones
- 6 months of experience with MS Office applications (Word Excel PowerPoint Outlook etc.) ability to create edit save and send. Effective communication efficient call handling
Employment Type
Full Time
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