L1 Desktop Engineer

This is a remote position.

Minimum 2-3yrs hands on experience as deskside /Onsite support/local IT engineer

Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills

Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

Strong desktop support knowledge including hardware, software, and networking concepts

Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

Good knowledge on support IOS, Andriod devices

Knowledge in windows Image build process and SCCM deployments.

Basic understanding of Audio/Video equipment and conference room setup

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations

Troubleshoot and assist end users with mobile device setup, activations and performance issues.

Handheld Blackberry, Android & IOS support knowledge

Strong Customer service skills

Strong written and verbal communication skills

Bachelor s Degree or equivalent in Computer Science or a related field. CompTIA A+, Microsoft Certified Professional (MCP) or better Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Winand dows PC/laptop management via Active Directory. Proven analytical, troubleshooting an,d problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.